Privacy Policy

1. Information covered

Information you provide may include your name, email address, telephone number, business name, trade, service area, and messages when you request a demo or contact us. Homeowner lead information may include contact details, property location, ownership information, and the requested project or quote.

Website and embedded-service providers may receive technical information such as IP address, browser type, device information, and page interactions. Do not send sensitive information, such as Social Security numbers or health records, through our demo form.

2. How information is used

Information is used to respond to inquiries, arrange demos, assess service-area and trade fit, qualify and deliver homeowner leads, administer requested services and billing, provide support, and address misuse or legal obligations. Marketing communications, where used, must follow applicable consent and opt-out requirements.

3. Homeowner leads and sharing

Our service involves providing qualified homeowner contact and project information to a contractor so that the contractor can respond to the homeowner’s request for a quote. ‘Exclusive’ means that Prime Install Leads does not sell the same lead to multiple contractors; it does not mean that the homeowner cannot contact other businesses independently.

Because contractor access to homeowner lead information is part of a paid service, that transfer may be considered a sale or sharing of personal information under some privacy laws. Applicable notices, permissions, and opt-out rights must be respected. A request for a quote is not blanket permission for unrelated marketing or automated outreach.

Information may also be handled by providers supporting forms, communications, website hosting, and service administration, or disclosed where required by law or necessary to address fraud, safety, or a business transfer. Any such use is subject to applicable privacy obligations.

4. Embedded forms, videos, and cookies

The demo page contains a LeadConnector-hosted form. Form submissions are processed by that provider. The Results page embeds a Vimeo interview. Loading these services may disclose technical information to their providers, and they may use cookies or similar technologies under their own policies.

You can manage cookies through your browser and any controls offered by the embedded provider. Blocking cookies or third-party content may affect form or video operation. This notice does not assert that every nonessential cookie is blocked or that a sitewide consent system is in place.

5. Retention and security

Information should be retained only for as long as needed for the purpose for which it was collected, service administration, dispute handling, and applicable legal requirements. Relevant retention periods depend on the record and applicable obligations; this draft does not establish a fixed retention schedule.

Reasonable safeguards appropriate to the information and the service are expected, but no method of transmission or storage is completely secure. Specific safeguards and provider arrangements must be verified before this policy is adopted.

6. Your choices and privacy requests

You may contact us to request access, correction, deletion, or information about how your personal information is used. Depending on your location and applicable law, you may also have rights to opt out of certain sales or sharing, limit certain processing, obtain a copy of your information, or appeal a decision.

Requests may require identity verification and may be subject to lawful exceptions. Do not send identification documents unless requested through an appropriate secure channel. A valid privacy request must not result in unlawful discrimination. You may also use unsubscribe or opt-out instructions supplied in communications.

7. Children and external sites

Our service is directed to businesses and homeowners, not children. We do not seek personal information from children under 13. Contact us if you believe a child has submitted information. External sites and service providers have their own privacy practices, which should be reviewed separately.

8. Changes to this notice

Any adopted notice may be revised to reflect changes in the service or legal requirements. The revised notice should identify its update date, and additional notice or consent should be provided where required. This draft does not waive rights granted by applicable law.